Terms of Service

1. Acceptance of terms

By creating an account or using XpressOT (“the Service”), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service. These terms constitute a binding agreement between you and XpressOT.

2. Description of service

XpressOT is a software platform that assists registered occupational therapists in drafting assistive technology supporting letters for NDIS, Home Care Package, and Support at Home Programme funding applications. The Service uses artificial intelligence to generate draft letter content based on clinical data entered by the user.

3. Clinical responsibility

XpressOT is a documentation assistance tool, not a clinical decision-making system. All letters generated by the Service are drafts only. You, as the registered practitioner, are solely responsible for:

• Reviewing and verifying all generated content for clinical accuracy before use.
• Ensuring the letter reflects your genuine clinical findings and professional opinion.
• Compliance with AHPRA standards of practice, the NDIS Act 2013, and any applicable funding programme requirements.
• Obtaining appropriate consent from clients for the use of their health information in this platform.
• The final letter as submitted to funders, NDIS planners, or other parties.

XpressOT does not guarantee that any generated letter will be accepted by the NDIS, an aged care provider, or any other funder.

4. Eligibility

The Service is intended for use by occupational therapists registered with AHPRA, or supervised students under the direct supervision of a registered OT. By using the Service, you represent that you meet this requirement or are otherwise authorised to prepare clinical correspondence of this type.

5. Subscriptions and billing

• Subscriptions are billed monthly in Australian dollars (AUD) via Stripe.
• A 14-day free trial is available. No credit card is required to start the trial.
• After the trial, continued access requires an active subscription.
• You may cancel at any time. Cancellation takes effect at the end of the current billing period. No refunds are issued for partial months.
• We reserve the right to change pricing with 30 days written notice to existing subscribers.

6. Acceptable use

You must not use XpressOT to:

• Generate letters for clients you have not assessed.
• Submit letters containing fabricated clinical observations or findings.
• Share your account credentials with other practitioners (each OT requires their own account, except under a Practice or Clinic plan).
• Attempt to reverse-engineer, scrape, or copy the Service or its underlying prompts.
• Use the Service for any purpose that violates Australian law.

7. Intellectual property

The XpressOT platform, including its software, design, AT library content, and pre-written clinical observation text, is owned by XpressOT and protected by Australian and international copyright law. Letters generated using your clinical data are yours. You retain all rights to the generated content once downloaded.

8. Limitation of liability

To the maximum extent permitted by Australian law, XpressOT is not liable for any indirect, incidental, or consequential loss arising from your use of the Service, including rejection of funding applications, regulatory action, or clinical outcomes. Our total liability for any claim is limited to the amount paid by you in the 3 months preceding the claim.

9. Service availability

We aim for high availability but do not guarantee uninterrupted access. We may perform maintenance or updates that temporarily affect service availability. We are not liable for losses arising from downtime.

10. Termination

We reserve the right to suspend or terminate accounts that breach these terms, at our discretion. You may delete your account at any time. Upon termination, your data will be retained for 90 days and then permanently deleted, unless we are required by law to retain it longer.

11. Governing law

These terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

12. Changes to these terms

We may update these terms from time to time. Material changes will be communicated by email or in-app notice at least 14 days before they take effect. Continued use of the Service after that date constitutes acceptance.

13. Contact

For questions about these terms, contact us at hello@xpressot.com.au.